Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 17th June 2023

Decathlon 1 star review on 28th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon has a terrible Customer Service. I want to return an item purchased through Decathlon but supplied and shipped by one of their partner companies (Maritime Distribution). There is no information available on Decathlon's website for returning a product to one of their partners and we are asked to contact Decathlon's Customer Service on WhatsApp. I have contacted them many times and still not received what has to be the simplest of answer: their partner's address to return a product! I will make sure to avoid using Decathlon in the future. Other online providers have much better Customer Services.”

Helpful Report

Posted 3 months ago

“Impossibly to get hold of to arrange a refund. First and last time I will be buying anything from them. Really unhappy and frustrated about the service.”

Helpful Report

Posted 4 months ago

“Geen garantie, waardeloos bedrijf Supboard gekocht van meer dan 300 euro, voor mijn dochterjte van 8 jaar. Bij het eerste gebruik liet het binnenventiel los, waarschijnlijk fabricagefout of defect gegaan met de verzending. Meerdere malen contact opgenomen met de klantenservice en foto's gemaild. Je wordt aan het lijntje gehouden met montage filmpjes en verhalen over externe partner om na 3,5 week te horen zonder te onderzoeken dat ze geen garantie geven. Terwijl er 2 jaar garantie wordt beloofd op het product. Trap er niet in mensen, koop geen supboard bij dit waardeloos bedrijf. Ordernr: nl3012801667, ticketnr:1228347”

Helpful Report

Posted 4 months ago

“Tried applying for a refund, only to be told I haven’t made any purchases 😵‍💫 Tried phoning and also the WhatsApp number - a few short beeps then call ended. Can’t speak to anyone., no simple way of applying for a refund - in fact, it seems nye on IMPOSSIBLE. Never buy from this company. How do you stay in business?? Lots of friendly emails re order, but after that you’re UN CONTACTABLE.”

Helpful Report

Posted 4 months ago

“Will not accept faulty return bought in store by post. Its a 150 mile round trip to my nearest store.”

Helpful Report

Posted 6 months ago

“Extremely disappointing experience with Decathlon Mahadevpura Whitefield shop. We bought cycle on Sunday 31st March, next day Monday it was home delivered and Tuesday it's front brake started giving problem. There was no accident or fall. Decathlon suggested to call a nearby local repair person as they won't come. As per them it's just a screw issue. But today when I called the repair person he immediately informed that the parts used in the brake are of poor quality and even spring got broken. Wire has to be replaced a well. He showed all the defects. Brand new cycle with poor quality spare parts and the poorest customer service. Shame on you Decathlon. I would recommend to buy branded cycle but from local nearby cycle vendor so that you experience a good customer service .”

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Posted 8 months ago

“What a terrible company to have to deal with. I will never shop here again. I need to bring them to the small claims court to resolve my current issue”

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Posted 8 months ago

“Had a very bad experience with sales person Gopinath today. He is very poor in customer handling. Decathlon should be very much focussed when hiring sales person. Because of 1 or 2 name is getting spoiled. We like the decathlon products because of 1 or 2 like gopinath we are having a very bad experience. They are making fun of customers walking in and enjoying in the floor. They are ignoring if we are asking valid queries. Hope they should answer our queries and moreover very different answers. It varies from person to person as well. It looks funny and they require proper training on how to speak to customers.”

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Posted 1 year ago

“Totally appalling service”

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Posted 1 year ago

“Horrible customer service. They took my money shipped my stuff to the wrong address and said not their problem. Was a customer up and to this point. Stay far away they are terrible.”

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Posted 1 year ago

“There is no customer service whatsoever. They just don't answer. Taking the payment of course if very quick and efficient, the problems start when it comes to delivering the product. It just doesn't arrive, then you can't contact the support team. This, in my opinion makes them a service that is capable of taking money only. The rest of the operation is just pathetic.”

Helpful Report

Posted 1 year ago

“1 star is generous. Absolutely atrocious service. Don't buy anything from this store. E-Bike broke down within 6 months after paying £89 for a full service 3 months after purchase. Parts take weeks to arrive. They only employ 1 mechanic and when he is off, tough. No regard for people's circumstances. No replacement available. Called the store everyday, just to get told to call back the next day. Gave the bike in on 08.07.2023, today on 18.07.2023 the part still hasn't arrived. Also, the mechanic is off for the next 2 days, so it may be fixed after 2 weeks. Who knows. I cannot understand how it is taking 2 weeks to fix 1 e-bike. It is not a rocket ship. I would never purchase anything from this store and I would advise others to save their money and go somewhere else for better quality and most importantly service!”

Helpful Report

Posted 1 year ago

“This company are useless. I’ll never use them again FOR ANYTHING. Ordered a product to be delivered. Paid a hefty fee for the 24 hour rapid delivery. Five days later….nothing. Then an email to say they couldn’t find my address and the item was available for collection at some depot 50 miles away!! Staff on phone absolutely unhelpful and rude. Promised a refund-no sign of that yet either!! AVOID THIS SHOWER OF MESSERS AT ALL COSTS. They take your money and from there on in, couldn’t give a damn. As I write this I’m £225 out of pocket!”

Helpful Report

Posted 1 year ago

“On the 7 June I placed an online order for a 4-person tent, 2 double mattresses, a pump for the double mattress, 4 trekking mats and two children’s sleeping bags. This cost over £350. I was told my order would be ready to collect instore in Edinburgh on 15 June. I called the Edinburgh store on 15 June and was told by a man that it hadn’t arrived but I should call back the following day after 1pm as more deliveries were expected. I was also told at that time that each of those items were available on the shelves in the shop already and if the delivery hadn’t arrived by 1pm the following day they would be able to source the items from the shop for me. Rather than calling the next day (16 June) I waited and called the store on 17 June. This time a woman at the store answered and told me the delivery had been postponed until 20 June. When I explained the previous call with her colleague, she told me there was nothing she could do and I should make a complaint to Decathlons head office in London. After I hung up someone cancelled that order. To be clear, I gave no one permission to do that at any point given I have a camping trip planned with my children. I was appalled at her lack of sympathy, her lack of flexibility and her refusal to try to resolve this using the solution her colleague had told me would be possible.”

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Posted 1 year ago

“Went to decathlon to purchase a bike for my 9yo. He is between a 24 and 26 inch bike and took a bit of persuading to go for the bigger one to give him some longevity. The guys in store were so patient and went through all the gears on the bike and let him ride it a little to get used to it. Thank you for your patience. Fab staff”

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Posted 1 year ago

“Clothes are sized ridiculously small on what I ordered ,,I’m medium and large was too small so ordered XXL and it fitted ,quality is not good ,thin fabrics poor stitching and stitching comes undone ,customer services is terrible they just keep saying a refund was issued and I’ll get it in 24 hours ….been over a week and I’ve still not got money back ,having to raise dispute with PayPal now ,item ordered that came from another seller but ordered at decathlon saying refund will take a MONTH when I sent back large jacket because I can’t get my arms in it !! I’m medium according to their sizing but I ordered large and It’s still miles too small”

Helpful Report

Posted 1 year ago

“Looking for a cross trainer. Served today by Ayeisha at the Wednesbury store. Disappointed they didn't have a lot to try and nearly left the store, however, Ayeisha helped with explaining the ones they had in the store and also, looked on their website to go over the other cross trainers. I don't think anyone else could have been more helpful. Did decide on one and she had to search other branches to get the one I wanted. Very positive customer service experience.”

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Posted 1 year ago

“Worst the products and totally bad customer service I purchased this backpack in April 2022 in Bergerc France, after two trip, all the plastic hardware have broken, I contacted Decathlon, they basically told me if I purchased in store, I have to go there to exchange, but I live in USA, I don't speak French, Decathlon customer service won't even care....Don't purchase anything from them, you will regret their attitude afterwards.”

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Posted 1 year ago

“Received item in a terrible state. Box ripped and taped back together, holes in the box also. Items inside were dirty and clearly already used. Some items were missing. Tried to contact them, waited for 90 minutes before giving up.”

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Posted 2 years ago

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Posted 2 years ago

Decathlon is rated 4.4 based on 11,514 reviews