Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“refund issue my order no: 8353752. cancellation date is 20.11.2021.”

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Posted 3 years ago

“Very efficient service. Prompt and quick to collect.”

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Posted 3 years ago

“Very efficient service. Prompt and quick to collect.”

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Posted 3 years ago

“I used to love decathlon products until a few years ago. I used to love visiting decathlon stores in Bangalore and buy workout gears, jacket, in fact all my regular wear clothes from decathlon. But somehow I have felt this recently that the quality of decathlon products is gone down tremendously. For reference, I had a blue quechua 1L water bottle (non plastic) which I have been using from 3-4 years. It was always roughly handled and there was not even a single scratch on the bottle. It was perfect for use till now. It was for Rs.399/0 Last week, I purchased the quechua 1L green water bottle (non plastic). By mistake it slipped from my hand and fell on a cable on the floor and there is a huge dent on the bottle. Imagine falling on a cable resulted in a dent. That was shocking. It is for Rs699/-. Prices are going up and quality is going down. I'm sorry to say you just lost a customer. I don't think me and my husband will ever visit decathlon again.”

Helpful Report

Posted 4 years ago

“HORRIBLE! purchased a bike for my daughter and within days the rubbed tire fell apart as she was riding. After weeks of discussing this situation with them and wanting an exchange on this hazardous bike I’ve been told this is due to deflated inner tube inside the tire and it happens when it sits in there warehouse for too long. So because they have had a bike in there warehouse for too long it’s my problem that it arrived this way. My daughter fell off as she was riding, how is that exceptable. Tire no long stays inflated and I’ve had the bike for 2 weeks and it was only riden 3 times. Save your money and shop elsewhere. They tell you that your child’s safety is at there utmost priority but thats all BS. At end of day I’ve been told there’s nothing they can do in terms of exchange because it’s common practice to pump your tire every time your ride it. Well we own Cannondales and I’ve never ever had to do that before. We purchased the ROCKRIDER ST 120 20" KIDS MOUNTAIN BIKE, don’t buy it. But I honestly wouldn’t buy nothing from them as I saw another review on here with the same issue. Btw there bikes are made in China so I’m not sure if that has anything to do with there crappy workmanship. I had such high hopes in this company. There website looks very professional but clearly they are NOT! Willl be filing this with my credit card company.”

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Posted 4 years ago

“Couldn't buy online because they wanted my passport number. Who the f you think you are Decathlon? Soon we will need to show an ID to get a coffee with this kind of people..”

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Posted 4 years ago

“So bad no customer service.”

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Posted 4 years ago

“I would like to purchase the Golf Ball Pick-up Tube but the reviews are saying you can only empty 1 ball at a time from the tube. Has there been a modification to the tube which will allow the top of the tube to be unscrewed which will allow all balls in the tube to be emptied all at once?”

Helpful Report

Posted 4 years ago

“Ordered the El 100 cross trainer for delivery. Advised on the track & trace site it would be delivered in the afternoon. I receive a text message from the driver from Allied Express @ 10am with just a zoomed in photo of the consignment label for my delivery. I was not home at the time & was at work. I would be home by lunch time/afternoon. I texted the driver asking what happened as I was advised it would delivered later on in the day. Ofcourse there was no reply from the driver. I called him. I started off being defensive and told me that he had pressed all the buzzers in my building and no one let him in so he left my delivery outside the building. OUTSIDE the building! He then continued to tell me that it’s really heavy, requires 2 people to lift/move it, so not to worry because no one will steal it but if anything happens that Decathlon will sort me out because they’re really good with things like that! I was shocked, upset and mad! I told him that he wasn’t scheduled for delivery until the afternoon! He called me a liar and said that there was no way it says that on their website and if it did say that, it was an error and questioned if I saw when he scanned in the parcel for delivery that morning at 6am, so there was no way he was keeping it in his vehicle until the afternoon!! He hung up. I proceeded to try to google Decathlon’s contact number. Ofcourse they don’t have one. Beyond upset and mad at this stage, whilst still at work! Their online robot advised that she’s “sure the driver left the delivery in s safe place” followed by a damn smiley face. How extremely condescending. Used to be a Decathlon customer, always purchased in store. Shame that the first experience online was absolutely atrocious. Stop using Allied Express drivers.”

Helpful Report

Posted 4 years ago

“Order GB306058808 This company is a complete shambles i ordered my two sons the Rockrider electric bikes when they arrived I was shocked to find one of the bikes had vital parts missing headstock bolts,charger and additional screws also the bike had scratches all over it these bikes retail at £1000 each. I informed customer services of this matter and they offered me a £10 voucher I then complained again as the item they had sold me was unfit for purpose so they again offered me a £25 voucher each time I asked specifically how to make a complaint they avoid and ignore you completely they then offered to replace the bike and without speaking to myself booked in collection for the very next day I told them I work for the fire service and cannot just take the day off and would let them know what day is suitable after i spoke to work. Guess what they called me the wrong name booked in collection anyway ignoring my emails to cancel there sly little trick is to cover there own backs to make it look like they are playing ball my advice people is “DO NOT BUY FROM THESE INCOMPETENT BIG GREEDY COMPANIES” they do not care about the buyers. I’m still in the same position I will update as the case progresses.”

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Posted 4 years ago

“Resistance band snapped after a couple of uses... no refund or exchange. Worst customer service ever.”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“Worst experience! Order cancelled one day before delivery for one item. For the second item, delivery not done and message sent that nobody at home. When tried contacting customer care, only robotic answers. Wish I had never bought from them”

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Posted 4 years ago

“Avoid at all costs. Ordered 2 golf clubs, confirmed order, took payment plus £13 delivery charge. Couldn't fulfil order, sent only one. Had to reorder the second, which was showing as in stock . Still awaiting refund from first order a week after they cancelled it . Now find they have also charged me twice for the second order . In total they owe me £73. Abysmal. Order elsewhere. Will take your money, even for orders they cant fulfil, charge the earth for delivery and duplicate payments. Fuming”

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Posted 4 years ago

“Late delivery and when my product arrived it was missing half of the product (1 of 2 boxes arrived). It is near impossible to get hold of people to sort out deliveries.”

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Posted 4 years ago

“The worst e-shop ever . I have placed my order one month ago and they delivered half of the things I have paid ... No refund ... nothing ...”

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Posted 4 years ago

Decathlon is rated 4.4 based on 11,527 reviews