I purchased a Rockrider mountain bike, & I discovered that the seat post bolt had been rounded off with no way to remove. The bike mechanic told me I'd have to either buy a new seat post & saddle or drill it out. An email was sent to customer service explaining the issue & my dissatisfaction, whereby they bounced me around for Two weeks from person to person. They clearly had no interest or desire to resolve the situation. The result of which I will never buy anything or recommend this company.
1 month ago
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