We chose Decathlon as the web site stated that it could be delivered in time for our sons bithday.
We therefore paid £40 for delivery.
After 2 days we had not heard anything so had to chase this up to be told that someone had tried to contact us by phone and Email to arrange delivery and that the original delivery date was no longer avaialble.
NO email had been sent to us and neither had we been called (no message was left). Therefore my view of this was it was quite simply a lie
When you order an item the delivery date is a key factor that you take into consideration, and it should be made clear that this date will only held for 24 hrs
When I complained they said that the delivery company was only in my area on a set date and therefore they could not deliver until then (the afternoon of my sons birthday). The synic in me would say that they never intended to delivery before that date from the start as it would cost them less.
Result was that I had no option but to await the delivery of the table tennis table on that date and was put in the horrible position of not having a present for me and my husband to give to our son on his 13th birthday. In addition we had to take a days leave off to be there on that date (we were off on the date they said they could deliver).
Decathlon did refund the £40, however i woud have rather have paid the money and got it when I wanted it!. I will not be ordering from them again as there are not reliable.
9 years ago
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