I'm very impressed with Dechatlon and the ordering and delivery process. The bicycle I ordered arrived on time, the only thing I would say is that the courier left the parcel with a neighbor without having my permission or calling me in advance. Now on the topic: The bike is spectacular. Very good build quality and top materials used. I would point out that even though Dechatlon says they set the bike up prior to delivery I had to further adjust the brakes and unless you have some experience with that you'll have to do some research and spent some time fiddling with your bike. Now in my case is no problem because I enjoy doing it, but not everyone is the same. All and all the hole experience was more than exemplary. I only took a star off because of the courier and has nothing to do with Dechatlon or the bike itself.