Purchased a Thule 4 Bike Hang on 9708 Tow bar Cycle carrier. Best Price I could find, delivery as promised (about a week) but very poorly packed in flimsy cardboard and been repacked by the carrier. I only used the rack twice. The 2 bikes were swaying more than I expected so I stopped frequently to check them and found a major issue with the carrier. It is designed to fold away from the car to give access to the boot and is held in place by 2 bolts in vertical slots. When the bolts are loosened and slid up the tubes the rack can hinge backwards. I reset the bolts at the bottom of the slots and tightened the bolts each time I stopped but could not overcome the problem. if they slid up much further the bikes would have been deposited on the road. I contacted Decathlon and explained the problem, they arranged collection of the rack and a full refund. So 1 star for delivery, and 5 for after sales service. And be very wary of buying a Thule Tow bar bike rack unless it has a good safety system to prevent unplanned release of the tipping mechanism.