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STEVEN
Second time ordering online. From submitting order to it being in store for collection took 9 days which in my opinion is very slow. Despite all items being "in stock" when ordering, I later received an email stating one of the items was unavailable and to go go online to amend my order. I tried this but the website wouldnt allow me to amend the order. Once the remaining items were ready to collect, the member of staff at the store only gave me one small parcel. I asked if this was all as I had ordered a set of football goals. She said that it was everything and the rest would be in separate order. I then pointed out that the parcel she gave me had parcel 2/2 on it. I had to ask her to go and look again, which she did, looking at the small soft parcels first. I then asked her to look at the boxes as a set of goalposts are likely to be larger and heavier than the smaller parcels. I am now reluctant to order from Dacathlon online as it is slow and didt provide me with what I was after. My experience with Sport Direct is far better, both for home deliveries and collect in store.
9 years ago
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Decathlon has a 4.4 average rating from 11,524 reviews