After I received an e-mail about order being ready to collect, I went into the shop to get it, just to be told by the woman at the till that she 'can't see the order in the system'. She tried the number again and that was it. It was only thanx to my perseverance, that I got another member of stuff to check and abraca dabra, the order was there, stored right behind the cashiers backs. There is only 3 Decathlone shops in whole of London, so it's not like you can pop in any time and the way I was dismissed was not OK. They were not busy and she didn't even turn to have look through around 20 parcels behind her back or tried again with computer. Very poor customer service.