I ordered my bike online and arranged that I would pick it up from the store. All this was extremely easy. There was a helpful guide on the size of bike likely to suit me. Again really easy. Went to pick up the bike, it was there ready for me to pick up, no problem. The only niggle was that it wasn't clear if the bike was set up or not. The pedals weren't attached, again this hadn't been made clear. If this had been made clear it wouldn't have been an issue and I would have given 5 stars. A small piece of clarity would have made the difference. The product is great by the way.