Interesting that I ordered two of the same items (we have twins) in different colours, but they were different prices. They came in two very different packaging, one in small box with item packed in appropriately named box, whilst other came in large packaging with items (in-line skates) simply in two plastic bags with label stapled to one - they were also the dearest. The courier, DHL also dropped the parcels at the wrong address, luckily I recognised the name of the person who signed and went to fetch them. There was no way of getting in touch to comment on this until now. The web site was simple to use, and I believe the skates are now being appreciated by our grandchildren.