To be honest... Whilst I am pleased with the product, the time to deliver and the the mismatch between the attachments I purchased at same time as the bike was extremely disappointing and frustrating, even this happened after I sought advice and the recommendations of the in store staff!! I had to take everything back to the store in Belfast and make exchanges etc.. It took the bike expert in the Belfast store to finally sort it all our and keep other staff correct regards prices/refunds etc... this again was frustrating! ! I will continue to shop at decathlon but my initial expectations are far lower than they started out! Also your methods of completing an order are quite strange.. I ordered in store Belfast with a DHL delivery.. thinking everything would be delivered from the Belfast store within a few days.. but everything came from Birmingham over a week.. In two different deliveries.. not the most cost effective method of completing a delivery!! Overall disappointed with order completion and initial staff support in store and online!!
9 years ago
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