I gave a poor overall rating for the following issues: I ordered in the Decathlon at Southampton a Fitbit Surge smart watch. My issue is that the shop assistant ordered automatically for me the small size watch. I realized after getting the package that there is 2 size of the strap exist (small and large). Why I should suspect? The shop assistant should ask which size of the watch will fit on my wrist. So I had to go back to Decathlon (cost of the expensive petrol not even mentioned) to change it, order it again and waiting to reimburse the money for the original purchase. Also I ordered a Asics running shoes (you didn`t have on stock at that moment), and after telling to the shop assistant my european size she ordered the wrong size shoes so I had turn back again and exchange it. Hope you will be able to give adequate training about your products to your staff. Thank you!