The merchandise (own brand swim top) was good quality & one member of staff at call centre was very helpful, but the delivery date was totally wrong - IF YOU LIVE IN SCOTLAND IT TAKES AN EXTRA DAY TO DELIVER, so you get it the day after the "guaranteed" delivery date. This information is not shown until after you have selected delivery type & payment has been taken, after which the order cannot be changed - you have to cancel it & re-order. This I found out the day after I had ordered, by which time it was going to arrive too late for my holiday & it was too late to select expedited delivery. If I had known this when placing the order I would have chosen faster delivery & had no stress, however the website provided inaccurate information.