After a poor start having received confirmation by email that my bike was now ready to be collected from the store only to find upon arrival that it had in fact was not the case and that a lack of communication failure on the store part to pre-warn me. But to give credit the Staff at the Reading store particular Irene was fantastic. She instantly contact the group local warehouse to enquire about the location of my bike after an intrepid 30 mins conversation on the phone still no resolution as they were unable to track the bike. Later that evening as promised I'd received a phone call from Irene explaining that they would have to order me an replacement bike from France which would take a few days to arrive and for my patience and understanding due to the disruption caused by means of an voucher compensation of a reasonable amount would be credited to me. A few days later my bike and clothing had finally arrived now I am happy as Larry. In a nutshell, after a poor start not quite the Bank Holiday weekend that I'd was hoping for it all came good in the end in relatively quick time!