I ordered a pair of size 5.5 adidas trainers for my son and a size 6 arrived in the post. Rather than returning via the postal service I went down to my nearest Decathlon store to see if I could exchange for a 5.5 in store, only to be told that there is no size 5.5 available. When I directed the assistant to the website she said they go by European sizes so half sizes don't exist. I got my refund ok but was out of pocket £4 for delivery of an item that appears to never have been available in the size I required (or was advertised on the decathlon website).
8 years ago
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