I like decathlon and place a fair number of online orders. The choice is excellent and pricing is good, and it always surprises me that more friends and colleagues do not use what I call 'the ikea of sport'. Being able to see the number in stock of items at a particular store is good, especially as I am close to one store near my home and another near where I work. Having triplets sons we often buy things in threes (or sixes!). On a couple of occasions I have ordered items online, and assume the stock has been allocated to my order, but then later receive an email saying they (for instance) can only find 1 or 2 of an item rather than the 3 I ordered. This can be annoying but the refund process is quick. Some orders take frustratingly longer than others and this can be because they are coming from abroad. More upfront acknowledgment of this would be good. The revised phone app is good and I offered to be a tester for this (as I work in IT) but no one came back to me on it. You sometimes see items listed by an internal product code or description rather than the customers product name. Have found it difficult at times using the app inside the store (whereas outside in the car park I can quickly find the order numbers). You should improve this if you want people to use their smartphones as a way of browsing once in store.