Excellent value for money products, with the top end products being well designed and well made in good materials. Online ordering and delivery to store works, with delivery delay depending on where in the world items are in stock. The removal of the 'on spec', uncharged delivery to store for inspection is a shame; you now have to buy the item, and then return it if it doesn't suit. But the website... Oh, it's just pathetic. You can't find products, even if you know exactly what it's called, because the names used in the product entries are NOT CORRECT; some lazy data entry type abbreviated the names, with an inconsistent approach, and the search is so specific, it cannot find partial matches. Even the staff despair at using either the public website, or the internal stock query system. Activity-based searching is a double-edged sword; many clothing items are suitable across multiple activities. As such, I'd like to be able to search by the basic clothing types: let ME choose whether an item is suitable for my chosen activities. This is especially true growth in cross-sport activities. The one good feature of the website is that pages for old products are still extant, provided you have an original URL; it even does URL translation to a new format URL (hint: stop messing about with URL formats).