I collected an outdoor table tennis table from the Poole store. The staff dragged the box along the floor as it was too heavy to carry. This could have damaged the product but fortunately did not. Upon unpacking at home the wheels and cover were missing. Customer services arranged to deliver the missing items but failed to confirm a delivery date so no one was home to receive the items which were returned to sender. This was weeks ago and despite numerous phone calls are still missing. Decathlon have failed to call me back on any occasion. Extremely frustrating.