One item was out of stock, it took so long to process my order without the item that another item went out of stock, this was after getting an email saying my order had been shipped. The email telling me the second item was out of stock had an item I hadn't even ordered. I phoned the store, who to be fair were very helpful, they looked to replace my second out of stock item, but this needed to be sent from mainland Europe. I enjoy ended up having to tell the staff member to put what they had in a box and send that to me, as they kept trying to reorder the second out of stock item...... 4 out of 10, could do a lot better.