The boots I bought are great and such good value for money. Unfortunately your survey is very poor as it doesn't allow me to to tell you what was poor about my in store experience and why I won't be in a rush to go back. The pay tils at the Giltbrook store in Nottingham have been changed to mainly self serve. Unfortunately I had done click and collect and had to wait for ages in a very long queue for one member of staff to deal with us. This included her going off around the store to find items for a customer in front. Not a good experience and not one I particularly want to repeat, I have better things to do.