24/8/16 order placed 02/09/16 order ready to be collected 05/09/16 order been returned 06/09/16 10.26 am order ready to collect 06/09/16 17.17 pm account refunded 07/09/16 went to collect parcel from Croydon (20 min drive) having been assured by Customer Services that the parcel was there ready to collect. Surprise surprise it wasn't. Manager said he would look into it and try and arrange for my order to be delivered to my home address. Said he would call me - he didn't 09/09/16 rang Croydon branch, spoke to Manager again said he would call me back - he didn't! Am I impressed - NO