Poor customer service and dishonest staff. I had couple faulty bike and after visiting the store in lakeside I received a poor welcome and bad workmanship. Manager lied about their stock and never seems to fulfil their promise. I eventually manage to make the purchased I trying so long to make in the Surrey Quays branch and no one bothered to text or email me to say the order was read. I picked the bike up on Monday October 17 only to discovered the following day that the gave me a bike that has a puncture. I did not ride the bike so I know it came puncture from the shop.