ordered some clothes on the 20/10 /16 I received a email that I would receive parcel on the 21/10/16 next day delivery received nothing waited until 23rd still nothing. contacted them 3 times over the next 3 days was told its out for delivery and it will be with me that day every time I rang the person on the phone was very rude can say customer service is very poor. rang then on the 28th Friday was told definitely be there today checked my email there was a email from courier saying if I don't receive it by Monday contact decathlon for a new parcel to be sent .so I then ring decathlon back up to which some other clown who was so rude told me a refund had been processed previous day it was nothing but LIES after LIES all the time avoid this company