Click and collect waste of time. Ordered a fully waterproof running jacket, as no where local had it in stock used the click and collect service. First jacket got dispatched but never arrived at the store, took 2 e-mails for them to re-order. I then waited for the e-mail to say that it was available for me to collect. After 5 days of waiting called the service team up, only for the women to cheerfully say if the store hadn't scanned the item, and apparently they don't always, it's probably sat there waiting for me. A quick phone call confirmed this.
So basically ignore the information from decathlon that clearly says don't attempt to pick your item up without confirmation that it's there as the e-mail may never come!!!!
1 star was for apologetic staff.
8 years ago
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