To be honest right now I wouldn't even rate this company a one!!! I still have no bikes and my children break up tomorrow and still believe in Father Christmas, so when they see these bikes being delivered that lovely fairy tale may end. Customer loyalty is an absolute joke nobody knows what they are doing, they even say there is no manager in there to talk to. They have lied to me all week about delivery times and that's if I'm lucky enough for them to actually answer the phone. If they don't arrive tomorrow I will have no choice but to cancel my order and hire a van and go elsewhere. I only wish is read all these other reviews before I used Decathlon !