Ordered my son amongst a lot of other things from Decathlon a bike for Xmas on 7th Dec for delivery by 13th Dec. Tried to track package on line but states "In Progress" so on 13th I phoned "customer services" to ask if it was arriving today. They said there had been a problem and she would find out for me - waited about 10mins before line went dead. Phoned back and spoke to another person - who said he would get the first person to call me back as she was dealing with it. No Phone Call. Phoned AGAIN - told that they would look into it and ring me back within the hour - no phone call. Phoned AGAIN 4th time - to be told there had been a problem in France the previous weekend and its now in the distribution ctr in Northampton and he would advise delivery date. I then received an e-mail overnight to advise that the delivery would be on the 16th - but yet online it was still stating "in Progress" I phoned again to confirm that the delivery would be the 16th (as this was being delivered to my office ) was told they couldn't promises this ! I asked them to check when it could be delivered and was told "He didn't know why i had an e-mail saying it would be with me by the 16th as they cannot do that and I have two choices, I either wait for it to arrive(in the hope it will before Xmas) or I can cancel the order!" I asked them if they would like to explain that to my son on Xmas day if it didn't arrive - he told me that was nothing to do with him ! I have today checked again on line and still states "In Progress" so have been told by customer services (after leaving several messages today as lines are busy for a phone call back, and on Twitter but not received one) I contacted them again to be told that there is no way it will be delivered by the 16th (tomorrow) as it is still somewhere in the distribution warehouse! I said I would therefore like to cancel my order as this is not good enough - no comment from them or apology just told they will refund my card in 5 days (it went out of my account the same day I ordered !) Very Very disappointed that now 1 week before Xmas I have to start looking for alternative bikes - going shopping in the limited time I have now between now and then !