Visited the Monks Cross branch in York recently for the first time, to purchase a cycle helmet. Found a helmet I liked, and proceeded to the till. The male assistant was on the phone for a good five or so minutes, so I duly waited. On finishing his phone conversation, I put my purchase on the counter, no greeting or acknowledgement from from the assistant, to which he brusquely said 'can you go the the other counter and put it in the bin'.. Not sure of the procedure, I walked round to said counter and waited for him to complete my sale. He'd disappeared! Another male assistant passed by so I asked if he'd help, he was very helpful and obliging, and showed me how the system worked. Think his name badge said Patrick. I was quite taken aback by the first assistant's unhelpfullness and attitude quite honestly, it's just not what you expect, or should have to when you go somewhere to spend money! The assistant I first approached was wearing a baseball type cap, and had a lot of tattoos on both arms. I won't be returning to this store.