Was waiting for new 2016 model of Town 9 EF scooter, it appeared on their website, but with references to 2016 & 2015 models in the description so emailed for confirmation of which model it was. Was assured it was 2016 model so purchased it. They then sent me the 2015 model. Called for more info as to why, no one actually knows what the 2016 model is, including the UK Oxelo 'expert'. Don't get me wrong, the 2015 town 9 is a great bit of kit, but I was missold on the basis of a pre-sale email from their customer services that clearly stated I would get the 2016 model. They offered me a measly £10 refund!