Placed an order for 2 diving delayed surface marker bouys. Was supposed to arrive 5 July. Rang customer service to be told only one item had arrived and the other still in France. Then they told me it was in the warehouse and would be delivered the next day. Rang to confirm delivery but told still not available till pos Friday 7 July. Spoken with 2 different people both not very helpful. Ask to speak with a manager but one person said no manager was working in that department and the other said manager was unavailable to speak on the phone. I then asked for a manager number at head office but again this was refused. I go on holiday next week and these items are a safety critical piece of equipment for scuba diving at sea. Won't be very pleased if they don't arrive. And I will be posting bad reviews in as many places on social media as I can all about the poor customer service decathlon have.
7 years ago
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