I bought a new shimano sora crankset in store and also paid for the installation, a few days later the pedals started to get lose and fell off the crank. When I came back to Decathlon Surrey Quays the manager refused the replacement or refund for the defective part saying it could've been my fault. Costumer service in store absolutely despicable. I had to contact costumer service by phone to and say I'd take legal action if the broken part is not replaced or refunded, horrible experience!
7 years ago
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