This is only the second time I have ordered something with Decathlon and I have had the same problem both times. My order turned up on the day they said it would but it was totally the wrong order. I had paid for Dhl delivery as I needed to get it fast- it was clearly someone elses package. I emailed straight away and had to email 3 times before I found a phone number (there are no numbers on the web site) to call them 5 days later as I had heard nothing. the person I spoke to said I could have my order in 4-5 days. I opted for the money back, she then asked if I could send the package back. Incredible!!! i will never order anything from them again and I would advise anyone else to do the same. What a total waste of time.