Poor communication. I understand items might unexpectedly go out of stick after ordering them, but there was no communication or updates, just an entire order that failed to turn up. They were difficult to contact and the person I spoke to seemed in need of customer service training and was either unable or unwilling to share information such as what postal service they would use to send the rest of my order (e.g. Would I need to be home to sign for it, when would it arrive). A shame, as the items I did recieve were good value for money.
10 years ago
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