I was only given feedback on my order when I chased. I placed an order online (02.04.21) for GKN Tripode joint grease which was listed as in stock; I received an email confirming my order. I waited, nothing happened, I looked at the site to check and it was listed as "processing" I called (07.04.21) and the lady said it was out of stock but would be in Friday and dispatched the same day. Nothing happened so I called again (12.04.21) waited 18 minutes for them to deal with 6 calls. I was told that it was out of stock and would not be in stock until end of April 21. I was transferred to "sales" so that I might find an alternative and call queued again. No suitable alternative, plus the "salesman" had a take it or leave it attitude toward the fact that I had now been on the phone for 40 minutes - astonishing. I have now ordered same from Merlin Motorsport who had it ex stock. I had to call D.T./queue again to request cancellation & refund; let's see if they get that right. This is my first purchase with Demon Tweeks and it will be my last. They have been around a while but are complacent and inefficient on every level. Lousy communication, a waste your time with some staff having an appalling attitude to customer service. My advice? Avoid, go elsewhere.