This online shop is just not trust worthy. I have order 4 sunglasses. After I have returned 3 of them they published the information on their website that there will be no refunds given because it was a "2 for 1" deal.
If I had known this before I would not have placed an order in the first place.
Besides, it has been the worst customer experience I have experienced sinces a long time:
- the return process was a pain to go through with several forms to fill out and many steps on the website to click through.
- they never confirmed receiving my return shipment eventhough it was sent 3 weeks ago. (DHL has lead times to spain of max 4-5 days).
- I paid for the return shipment myself (9 EUR!!)
I should have just keep all sunclasses and save the money for the return because I do not seem to get a refund anyways.
4 years ago
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