Brice
Untrustworthy business practices, AVOID AVOID AVOID! I had my 4 wheels refurbished 11 months ago with a 12 months warranty according to their website’s terms of sales. When I called 2 months ago stating that 2 wheels were damaged for no reason (lacker chipping in few places since replacing the tyres), they asked me to come to their workshop. As the refurbishment was still under warranty according to their website, I only went to the workshop last Saturday, only to find it closed despite their website stating it would be open. Nevertheless, I managed to speak with someone that noticed the wheels damages. Just to be clear, 2 wheels have not been refurbished to the right standard and 2 needed to be fixed due to my mistakes. When I call the following Monday explaining my case, the receptionist asked me to come but did not provide me a quote even though I asked for one multiple times. She just said that the warranty was valid for 6 months. When I arrived Wednesday night to leave my car the receptionist made a point of starting straight away that the warranty was only valid for only 6 months, when their website advertised 12 months. I made it clear that as a consumer the terms and conditions are the one stated on their website, no other terms and conditions were provided. Apparently their website has not been updated , in respect of either their opening hours or their warranty terms. When inspecting my wheels, the technician (owner?) refused all responsibilities for their sub standard job. The receptionist and technician quoted me £320 to fix the 4 wheels, even though I paid £410 less than a year ago. Any company with some kind of integrity would fix the 2 wheels not refurbished to the right standard free of charge, as per the warranty stated, and would charge the customer £200 or so for the other 2 wheels that I openly advised I had damaged. This company deserve a 1 star as they should be out of business for their substandard service, their lack of integrity, lack of responsibility and lack of customer service! Avoid at all cost and get them out of business!
1 year ago
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