I purchased a Lenovo laptop from DID in Finglas. The microphone stopped working whilst still under guarantee so I returned it to be repaired. When it was returned to me, all my data and information had been totally wiped. This was an unnecessary action to repair a microphone issue, so I had not backed anything up. I received absolutely no warning that wiping my data was even a remote possibility. This is contrary to DID policy, which states should it be necessary to wipe data, you will be advised and asked to give consent. Furthermore, the laptop was returned with stress cracks in various locations on the keyboard. Having researched it, this seems to be a recurring problem with Lenovo products. Basically, if I open the lid, the plastic pulls in 2 different directions and the cracks worsen. I brought this to the attention of DID in December 2020 but only got a final answer today. The store manager I dealt with was very polite and helpful. But basically the decision lies with the Customer Service Manager. She has decided absolutely nothing will be done to address either issues of wiping my data without warning and consent or the fact that I cannot even open the lid of this laptop without the case cracking. I have been left with no data and a laptop that must sit open, in a stationary position as the mere action of opening the lid causes more damage. I have asked that the Customer Service Manager, who has never even seen this laptop contact me but I have been told that will not happen. I have lost all my data and am left with an unusable product.