DO NOT BUY ONLINE IF YOU NEED YOUR ITEM THIS YEAR. Worst service ever. Ordered a coffee machine for my friend's birthday online. It should have arrived by this TUESDAY at the latest.. Its now Friday. The order hasn't progressed since placed at all but I've of course been charged. I've tried calling several times and get cut off after holding at length. I then selected their leave a message for a call back option where they promise a reply within 24 hrs...no call. I've now sent 7 service request emails via their request form and they keep marking the issue as resolved without replying or progressing my order. The item hasn't even reached the picked stage. Facebook is full of similar complaints. The Trading Standards Board should look into this and I will be notifying them of my experience. I'll be adding my order regret to the list of others on FB and twitter tomorrow. What an embarrassing lack of "service". This is starting to feel like a scam @DID.