I purchased a vintage Louis Vuitton from Dillards in Palmdale, CA on 7/27/21. I was indecisive about the handbag, but bought it anyway. The next day I decide it wouldn’t work for me and tried to return it to the store. I saw the posted sign that read “All sales are final.” (I know what that means.) I paid for the purchase anyway, and when I got home I look at the receipt and did not see anything on it, nor anything stamped on it that said NO RETURNS. I looked at the pink label on the tag that said, “PROOF OF PURCHASE (on the top,) and (on the bottom) it said, REQUIRED FOR RETURN. I thought I had a three day time limit. In the past when I had three days to return items it was printed on the receipt in BIG letters, and the return/proof of purchase label was always PINK too. I was confused, and I feel like I was misled. The store should have printed such information on the receipt, use a label that says, Absolutely No Returns! You cannot expect customers to assume what you mean. This unfortunate experience has caused me to CLOSE my Dillards account today, and I will not shop in your store, nor will my family & friends. I have been a loyal customer for decades. I have to keep the purse which the straps won’t stay up on my shoulders. LESSON LEARNED! My rating=zero stars.
3 years ago
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