They refused to refund me for a dress that I returned. The dress was never worn. It was shipped back to me with a note that stated the dress could not be returned because of "excessive animal hair." I called customer service and they said there was animal hair on the inside of the dress. I looked and found a tiny bit of lint that could be cat hair. That was all. I complained, but no luck. I think they scrutinize very expensive items like this looking for reasons to deny a refund.
1 year ago
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