Service was great. Easy to order and delivery was prompt. The product however was very disappointing. I purchased qty (16) "11 x 14 Wood Picture Frame for Wall, Matted to 8 x 10 - Black (SKU LPF1114BKM)". Between the back close-out board and the mat there are 4 wooden spacers that hold the mat against the glass. These spacers are rough cut from wood and painted black. The spacers shed black wood fibers and paint chips. Even using compressed air, I could not get the glass and white mat free of black wood and paint particle contaminates. Very frustrating. Plastic spacers would work so much better. I would NOT recommend this product unless the spacers were replaced with some other non-contaminating material.