The product itself is where I had my issue. I was not sent the right screws to put it together. The instructions I received were awful. It is literally just a drawing of what goes where, but certain parts were already put together. You absolutely cannot put it together with the parts given to you. We needed to break screws off to get parts apart, to attach it to the pole. We also needed our own 7-inch long screwdriver just to screw in the shelf and top section to the pole. The most detailed instructions I received, were for a stand I didn't order. I called customer service, and the woman on the phone was very nice, but I didn't get a call back from the quality team like I requested. I called customer service back a few hours later. They had to ship me the correct screws overnight. This was not a cheap stand. For the amount I paid, I expected better step by step instructions, notification on the instructions that you need other tools to put it together (that are not included), and the correct hardware within the shipment.