I had a fair experience. I called to order a table covering approximately 2 weeks prior to the date that I needed it. I was told that I would not get the product delivered in time for the event and there was no option for the job to rushed. I get it, that is the policy of the company but it was surprising to hear that there was no flexibility in getting my job rushed especially becasue I work in Swansea and could have come over the pick it up anytime. The rep I spoke with was nice but there is no way I can give the company 5 stars. Had they figured out a way to get this item ready in time I would be giving you 5 stars and praising you to the community.