Bought a dress in 2 sizes thinking one would fit and I'd return the other. This was the case but the style wasn't for me so I returned both. Received confirmation of my return being received after several days, only to be told my refund can take 21+ days?!?!?! Absolutely appalling!!! I am now over £100 out of pocket and still nothing to wear! Disgusting. Real shame as the dresses are actually really nice!