As I am reading these reviews and I am actually a dasher I can actually tell you most people don't read the app when ordering example would be making sure delivery address you actually want food to go to is correct like work location instead of residence. Pandemic right now has merchants open one day normal hours, closed earlier then normal the next and possibly closed day after that. it is impossible for any company to keep up with the hours of operation best bet before placing order threw any third party delivery service is calling to find out if they are open or not and there hours of operation. Generally if merchant is closed and driver arrives at restaurant that driver gets half of the promised pay. As a driver I follow all instructions you leave such as for contactless delivery or hand order to customer or in the app they leave you spot for you to be specific instructions for where you want your food once arrives at the address you provide. I actually take pride what I do because I know I am actually helping business with getting there food to customers such as elderly who are in nursing home or assisted living who can't leave right now. As far as food being cold 50% time is merchants tell doordash when it will be ready by and they have it completed earlier then the time they give the time to doordash other 35% there trying to find a driver in the area some times drivers are dispatched over 45 min away cause there is no dasher in area working or it's extremely busy. the other 15% is u got crappy driver who dose not invest in More bags or bigger bags to keep food warm or just don't plain care. I personally take every order offered but can tell you if you don't leave a tip just delivery fee if you have one it is hard to find drivers who will take the order base pay for order is $2.00 and change for my area so how many of you would drive 10 miles in 6 inches of snow for $2.35 probably not many another reason why food gets delivered cold because most people would not drive in that far so little pay which means takes longer to find drivers.