You must choose how you want your food delivered by contactless delivery or handed directly to you on your app not drivers fault if you don't know how to use the app there reason you must choose some areas food will get stolen if is left in front porch. by porch pirate's by choosing contactless your responsable if get taken drivers have steps such as taking picture of where they left order to prove it was left where it should be. if u choose hand order to you. the driver must had order to you until that order is in your hands driver is responsible and if you don't take order then driver has timer and steps to try call or text you if you still don't take food from driver the driver can leave with food and get paid plus eat the food you the person who ordered the food you paid for and responsible for. MAKE SURE YOU READ THE AP ON HOW YOU WANT YOUR FOOD DELIVERED