I deliver for doordash in Brooklyn NY. Many times I have issues I will get a delivery and the pick up time will be in like 5 min then the drop off time is like 20 min ago causing the doordash delivery people impossible to deliver ontime. For example tonight I got an order that was at 7:35 pm pick up time I went and picked it up at 7:32 then once I marked that I picked it up told me I had to drop it off by 7:51 only giving me 19’min to drop off and the drop off location was 35 min away without traffic . So normally 40 min away causing the driver to have to either rush like a maniac or get a late mark on there ratings this makes no sense. Then while I was driving to the customer I called support and the first lady she couldn’t help me mind you the support is in another country because they all have very heavy accents and they’re hard to understand. The first lady couldn’t help me then I called again 15 minutes later on the second call second lady couldn’t help me do you know how to change the drop off time. Then I called back a third time after I dropped off the order and I explain to them this is crazy the person on the second call kept asking me the name over and over again and kept telling me to look at my phone to find the name because he couldn’t find the name of the customer while I’m driving I’m supposed to look at my phone over and over again? I almost got into an accident and hit from behind because I kept checking my phone for him. It should be simple. And they need to give their drivers enough time to realistically get at the drop off location. I also work for Amazon Flex and their system is way safer for drivers!