Anonymous
As a doordash driver it saddens me to hear all of these negative reviews. It blows my mind that there are dashers out there who deliver to a wrong address, there is no excuse for that. But in the defense of drivers I feel the need to clear things up because the drivers get blamed for everything and then we get low ratings for things out of our control. 1st-delivering cold food. Most drivers keep food in hot bags in their car. For example, says it’s 2pm. We accept an order that says “pick up by 2:12pm”, we get to the restaurant by 2:08 and confirm pickup, now it says deliver by 2:25. We see the address and customer instructions and follow the gps. We get to the address by 2:23, leave at the door, take a pic and confirm drop off and drive away. That is how almost every delivery goes. Our app will not let us confirm delivery if we are not in front of the address provided in the app so the only way it goes to the wrong address is if it’s in the app wrong. Sometimes we have more than one order to pick up and the restaurant doesn’t always have the order ready so while we are waiting for the 2nd order, the first one is getting cool. As for missing items…drivers are not allowed to rummage through orders to check on things. Restaurants are usually busy and someone hands us an order and walks away. If the bag is sealed we have to trust your order is correct. It is NOT the drivers fault if food is missing. I just wish customers would stop blaming the drivers for stuff. Sometimes your order may have been sitting there awhile before we accepted the order which makes the food cool. We have no control over that, yet we are blamed for it. Most drivers are doing their best to ensure a speedy delivery and making sure we have everything as far as we can determine and we go to the address given to us. I have had Apple Maps send me to the wrong address before which made me late and I’ve had customers enter the wrong apartment number before in their address. But like I said, most drivers strive to do everything on time and correct and if mistakes are made they were out of our control. But unfortunately there are drivers out there who give the good ones a bad rep and to that I’m sorry.
2 years ago
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DoorDash has a 1.3 average rating from 21,677 reviews

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