Anonymous
Up till the last couple of drivers, my experience has been fine. I use it a few times a month when I work long shifts and don't want to necessarily navigate a grocery store or try to think about dinner after spending 12 hours on my feet always moving. The last driver I had today was a young woman I had gone to school with at one point, which I didn't realize until she showed up. It was a food order and I saw that she had picked it up. And then she hung out at the restaurant for over ten minutes before finally starting towards me. The food was cold but she is also a complete flake and while disappointing not that surprising from her. The next order was from tonight. Order food for two people and it showed a quick pickup and delivery. When the young woman showed up, it was kind of obvious she wasn't paying attention. I questioned her about the drinks that I didn't order and she kept saying that they came with it. I thought perhaps after 12 hours of dealing with patients I had missed a drink selection. I'm trying to balance this order and she walks off as I get into the house, confused, even more so when she calls about an orange juice being in the bag. I had ordered zero drinks. I get the receipt out and see that's for over ten dollars more than what I paid and nothing is what I ordered. The order's name is the same first name as mine and that's about as much attention as she paid to the situation. I called out to her but she got in her car and drove away. I first called the restaurant, who at least could remake this person's order and they gave me Door Dash's number. To DD's credit, the wait time was short and they offered a full refund or redelivery. I chose redelivery to get the actual food I wanted. They had it sorted in a couple of minutes and the next driver was polite, quick, and I sincerely hope got the original tip that the first driver was after. DD really needs to vet some of these drivers more. Some of my family members use this service through the pass as well, as while many are fine in my area, there are some who seem unable to follow simple directions and it's also getting more common. A couple more bad orders and I'm done. I don't want to play a betting game as to whether I get a good driver or one that can't be bothered.
2 years ago
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DoorDash has a 1.3 average rating from 21,677 reviews

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