So Who is at fault here? I have ordered through ACTUAL Doordash many times and this is definitely not a normal experience. They usually do great, but since I can't figure out who is to blame I'm leaving a review for both: This is for both DoorDash and Chili's, each for their part. We had ordered from Chili's website which offers its delivery through Doordash. First of all, when we called to make sure the order went through and make sure we could add some sauces on the side (the option wasn't on the website) the young lady who answered was NOT thrilled with life, she hated her job and it came through the phone. Soon after we got a text from Doordash that our driver would be arriving with our food. The driver never showed and after two hours on the phone with Customer Service, we found out the driver said he left the food with security (Which isn't allowed and he didn't) and we never actually got our food. Doordash called Chili's to see if they would remake the food (and they would pay for it). Chili's still had 40 minutes before they closed and even though it was going to be paid by Doordash (as in Chili's would be paid for the previous order we made that didn't arrive and this new one, so they wouldn't be OUT any money) the manager and staff refused to remake our food. I think she said his name was Vic, but I'm not 100% on that because I didn't talk with him directly. This was a weeknight, so we're not talking about a slammed Saturday and we had ordered apps, so I'm not sure if they had already cleaned the kitchen and were ready to get off there or what, but despite having almost an hour to close, they refused to help correct the mistake. When we called Chili's, in the beginning after we realized we weren't getting our food, the same girl answered and was so rude. Basically, Chili's told us it was Doordashes fault because they were delivering and Doordash told us it was Chili's because we had ordered through the Chili's website. Sooooooooooo who is actually accountable??? Went the night without dinner and were highly disappointed in the management team or both organizations here. Doordash did refund our money, but no food and 2 hours of wasted time later...... unacceptable