As a driver this company is pretty scummy. You only get $2.50 per order base + tip (customer's bid).
The non-tippers that gripe and complain on here are the worst to deliver to. Us drivers have a saying no tip no trip. If you don't tip at least $4 then there is a good chance you will have bad service or not ever receive your food.
Doordash likes to pull a fast one by hiding tips and stacking a low tip with a high tipping customer. Support will tell us they will pay us an added base $3-8 to rectify an issue with a customer's order only to go back on it later and not give us what was agreed upon. (This is why no driver is going to go back to a restaurant to fix your orders if the restaurant messes up. We will just tell you to call support for a refund as we don't want to get screwed with a contract violation or work for free).
We can literally have our contract terminated over the smallest thing even at the whim of a disgruntled customer. Most drivers are barely making minimum wage after expenses and DoorDash doesn't care much about the customers or the drivers or they would be much more transparent.
Okay I'll be transparent on here so you all will be in the know.
- Your tip is not a tip. It is a bid for service. If you don't tip you'll get bad service or none a majority of the time. (we see what your order will pay and decide whether to accept or decline the offer based on that and the mileage and time your order will take.) If you order something 5 miles away and don't tip at least $4 for time and distance than sorry you'll never get your food.
- Us drivers do not control stacked orders. Orders are stacked if two orders going in the same direction are ready for pick up at the same time. If an order is getting declined a lot then they will try to stack it with an order that is also going in the same general location to make the payout look nicer.
-WE ARE NOT ALLOWED TO OPEN SEALED BAGS OR CHECK YOUR FOOD
- You'll pay on average $1-2 more on each item when you order off doordash compared to the merchant's website because doordash takes a cut of everything the merchants sells through them which makes merchants increase their prices to offset the added cost.
-Us drivers will not work for free. If you order from 10+ miles away then you are going to either have to tip big $10 minimum or be prepared for a looonnggg wait as your order gets bounced around until it ultimately gets stacked.
-The reason your food is cold most of the time is your fault or the restaurants. You may not like to hear this one but a majority of the time this happens is when an order is not worth taking so it sits. You may think a tip is extra because that is what they call it, but it is not. It is a bid for service that will greatly determine how your entire experience using doordash goes. The only time it is a driver's fault is if your order is damaged or missing drinks that aren't supposed to be in sealed bags (aka not mcdonalds or starbucks).
-Lastly DoorDash customer support is only reading scripts and literally has sympathy statements in it when you are upset. They are all overseas with thick accents and paid maybe $3/hour so they don't really care all that much about your experience if it falls outside of their scripts. If you want them to say something that isn't scripted out then you'll have to try to speak to their supervisor (goodluck with that one they are hard to reach).
TLDR;
Drivers are contractors not employees. We don't make an hourly wage so your tips are not tips to us but a bid for service. If we took non-tip orders then we would effectively be paying to work. NO TIP NO TRIP.
DoorDash is a horrible company that doesn't care about the customers or its contractors. They will hide your tips, stack your orders, punish drivers for going back to a restaurant to fix your food, and cycle you through a scripted support that will read you sympathy statements without solving your issue.
3 years ago
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